Boosting Sales and Productivity: GirikSMS Chatbot Integration for Your Business's Sales and Marketing Success
In today’s digital age, customer expectation is at an all-time high. Customers expect real-time fulfillment. They want personalized, relevant, and accurate answers faster than ever. They no longer have the patience to fill out a form to receive a quote, send an email to get price information, or wait in queues to get answers to simple questions. In short, they want answers in real-time and quick resolution to their concerns. While traditionally human agents have managed customer experiences, digital marketers across businesses are now adapting to new customer expectations while having to work with slashed marketing budgets. Marketing and sales teams are adopting emerging technology such as Artificial Intelligence (AI) and Natural Language Processing to drive more meaningful marketing and sales campaigns.
AI can be a game changer when it comes to creating and executing exceptional conversational marketing and sales strategies. AI-powered chatbots are available 24/7 to customers and can give you key insights into customer engagement and buying behavior to drive more meaningful conversations and deliver compelling, consistent, and tailored digital experiences across all your channels such as website, social media, chat, and messaging. With the power of Large Language Models (LLMs) and generative AI, chatbot-based marketing initiatives can transform digital user experiences, engage prospects at scale, create new opportunities for sales, and take marketing efficiency to a whole new level.
Marketing use cases with GirikSMS Chatbots
The GirikSMS platform is designed to create and deploy intelligent chatbots or virtual assistants that can automate buying, improve lead generation, promote self-service, and drive sales with personalized customer support. Powered by Large Language Models, GirikSMS Chatbots understand natural language prompts and provide fast and accurate answers and quick query resolution to customers.
With GirikSMS Chatbots businesses can:
- Create omnichannel journeys to drive more meaningful customer engagement with marketing and sales right from prospecting to purchase. With GirikSMS Chatbots, you can deliver automated, personalized conversational experiences across multiple channels such as websites, online stores, social media, and messaging.
- Get up and running quickly with a code-less implementation. Empower your marketing and sales teams with user-friendly tools to create dialogues and conversational flows with virtually no dependence on IT. You can analyze conversation logs to improve responses to common questions, and update conversation dialogues and flows to provide accurate product and pricing information and offers.
- Get valuable insights on Chatbot performance. Get access to analytics that give you a comprehensive view of customer interactions and leverage conversational history to improve how your Chatbots understand and respond to customer requests to enhance the user experience.
Using GirikSMS Chatbots to Boost Conversions
GirikSMS Chatbots are available 24/7 to assist marketing, sales, and customer service teams. With GirikSMS Chatbots, you can easily automate the resolution of common customer concerns so that human agents can have more time to respond to more complex conversations, significantly improving response times and agent efficiency.
GirikSMS Chatbots for Marketing
The beauty of chatbots is that they are always available. With GirikSMS Chatbots, your marketing team never stops working. You can send precise messages to customers based on rules that are tailored to your business. Here are some of the things you can do to augment your marketing efforts with GirikSMS Chatbots.
- Engage and qualify leads. GirikSMS Chatbots can serve up prompts to website visitors such as “Hi. Is there anything I can help you with?” GirikSMS Chatbots can then ask some follow-up questions to collect basic details like email and company name. Using this data, you can personalize the subsequent engagement steps. For instance, capture the email ID of a first-time website visitor and nudge them on their next visit to schedule a demo.
- Redirect quality leads to sales. Website visitors who have signed up to get more information are likely to have a reasonable interest in your product. With GirikSMS Chatbot, you can instantly book a call or demo with your sales team.
- Nurture and upsell users. GirikSMS Chatbots can help you to upsell your existing customers by offering them free upgrades and new product options based on their past purchases and preferences.
GirikSMS Chatbots for Sales
In today’s fiercely competitive business landscape, sales reps must work harder than ever to meet their targets. This is where GirikSMS Chatbots can prove to be a very useful tool for them. Here are some of the things that GirikSMS Chatbots can do to augment your sales efforts.
Answer Frequently Asked Questions (FAQs)
Customers usually have a lot of questions before buying a new product. They want to learn about its features, specifications, and warranties. This is particularly so when the product or service is expensive. Answering commonly asked questions quickly ensures customer engagement, boosts sales, and reduces potential customer support costs.
24/7 Customer Support
The intrinsic flexibility and convenience of eCommerce allow customers to buy products whenever they want. Businesses, therefore, must also ensure that their customer support is available 24/7 to stay competitive.
GirikSMS Chatbots can interact with customers 24/7, and engage in conversational commerce to drive sales.
Intelligent Product Recommendations
Industry research indicates that 30% of customers are inclined to buy products or services that are suggested to them.
With GirikSMS Chatbots, you can recommend relevant products and services to customers based on their past purchase behavior, needs, and preferences. Intelligent recommendations tell your customers that you understand them, nudging them to make smarter purchase decisions.
Gather Leads in Real Time
GirikSMS Chatbots can collect leads 24/7 on your website, app, or social media page by gathering basic customer information such as name, company size, line of business, and more. They can then route these leads to sales teams to follow up.
GirikSMS Chatbots can help you solicit feedback from customers about their recent purchase experience. This feedback can then be acted upon to improve your offerings, customer support, and sales and marketing campaigns.
Promoting Your Brand
With Chatbots, you can advertise your brand by sharing informative content, answering questions, and driving traffic to your app, website, or social media page helping you to reach a wider audience.
Conversations AI with GirikSMS Chatbots
With easily configurable rules, GirikSMS Chatbots can help customers navigate through their purchase journey. GirikSMS Chatbots leverage AI and Natural Language Processing to identify keywords in customer prompts and converse with them in everyday language. They can then direct them to relevant links to enable them to self-serve, guide them towards a relevant product, or transfer the conversation to a human agent to solve more complex queries.
Every unique customer interaction is key to the overall customer experience. With seamless Salesforce integration and a suite of automation features, GirikSMS Chatbots can leverage your CRM data to deliver exceptional customer experiences to augment your sales and marketing efforts.
With GirikSMS Chatbots, your marketing and sales teams can optimize their digital strategy and achieve improved customer satisfaction.
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