At some point in time, each one of us must have reached out to customer service teams only to get these issues repeated to multiple agents, get generic responses or be redirected without resolution. These inadequacies not only impact customers; they also hurt brand reputation. Such kind of disjointed support isn’t supported in an era where customers expect prompt and personalized responses to their queries. This is where AI-powered solutions such as Salesforce Einstein and AI Messaging step in. This transformative solution empowers organizations to streamline customer interactions—converting routine conversations into high-value conversions and turning service experiences into genuine satisfaction. In this article, we’ll explore how an AI-driven Salesforce Messaging App can elevate customer engagement across sales, service, and marketing functions.
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