Today around 4 out of 5 insurance companies interact with their insurance providers across multiple digital channels. It comes as no surprise therefore that insurance businesses must automate conversations to scale engagement with their customers. This is where GirikSMS Salesforce Chatbot can be very useful.
In today’s pandemic era, financial services have become one of the top 5 industries leveraging chatbots and conversational AI to drive the customer experience. Industry data indicates that 2 out of 3 global financial services businesses have implemented chatbots and conversational banking to comply with social distancing regulations.
In today’s digital era, technology is reshaping the way businesses interact with their audience. One such outstanding innovation that has paved the way for this transformation is Chatbot AI. The advent of AI-driven chatbots has reshaped the consumer shopping experience. The advent of AI-driven chatbots has reshaped the consumer shopping experience. Over the years, this transformation has gained traction with technologies such as Artificial Intelligence and Natural Language Processing taking centerstage. Moreover, consumers tend to favor human interactions over interactions with chatbots, which are generally perceived to be lacking the personal touch associated with humans.
If you are one of those who buy products or services online, you've likely engaged with a chatbot in the past month without realizing it. As more businesses tap into the disruptive technology of conversational AI, the usage of Chatbots is on the rise. In fact, Survey Monkey research indicates that only 38% of customers prefer to talk with a human agent when engaging with a business. This opens a multitude of opportunities to get answers that don’t involve human conversation.
Effective customer service is the cornerstone of every business, and the key to earning customer loyalty is to improve your customer’s experience. Over the past few years, with increased digitization, customer expectations have evolved significantly. Today, customers expect prompt response to their queries from businesses irrespective of the time, location and channel. That’s where chatbots come into the picture. Powered by Artificial Intelligence, customer service chatbot functions as an automated tool for improving communication as they assist in providing immediate assistance to customer queries without the involvement of a human operator.
In today’s digital age, customer expectation is at an all-time high. Customers expect real-time fulfillment. They want personalized, relevant, and accurate answers faster than ever. They no longer have the patience to fill out a form to receive a quote, send an email to get price information, or wait in queues to get answers to simple questions. In short, they want answers in real-time and quick resolution to their concerns. While traditionally human agents have managed customer experiences, digital marketers across businesses are now adapting to new customer expectations while having to work with slashed marketing budgets. Marketing and sales teams are adopting emerging technology such as Artificial Intelligence (AI) and Natural Language Processing to drive more meaningful marketing and sales campaigns.
