GirikSMS: the Salesforce‑native platform for SMS, WhatsApp & AI‑powered conversations
GirikSMS is a 100% Salesforce-native messaging application built by Girikon Inc., a Salesforce consulting partner headquartered in Phoenix, Arizona. It lets sales, service, and marketing teams send and receive SMS, MMS, and WhatsApp messages, run live WebChat, and deploy AI chatbots — all without leaving Salesforce. The app is available on the Salesforce AppExchange.
Every conversation is logged against the matching lead, contact, or case, so teams always have full context. GirikSMS supports one-to-one replies and bulk campaigns, automated messages triggered by Salesforce events and Flows, secure OTPs, alerts and reminders, and real-time delivery analytics — all managed from a single workspace inside your CRM.
GirikSMS scales from startups to high-volume enterprise messaging and is part of the girikon.ai product family alongside GirikVoice (AI voice agents), GirikCTI (Salesforce call integration), and GirikHire — with GirikIQ providing the shared AI layer across the suite.
What makes GirikSMS different
100% Salesforce-native. Conversations live on the lead, contact, or case record — no external inbox, no sync headaches.
Multi-channel by design. SMS, MMS, WhatsApp, and WebChat managed from a single Salesforce workspace.
AI where it counts. Built-in chatbots and Agentforce actions qualify leads and answer routine questions automatically.
Automation-ready. Trigger messages from Salesforce events, Flows, and campaigns — no manual sending required.
Real-time visibility. Delivery reports and campaign analytics update the moment messages land.
Built to scale. From first campaigns to enterprise-grade volumes, backed by dedicated customer support.
Platform capabilities
GirikSMS unifies customer messaging inside Salesforce — outbound campaigns, two-way conversations, and AI-assisted support across SMS, WhatsApp, and WebChat — so teams can engage in real time and automate the busywork.
SMS & MMS messaging (Salesforce-native) – Send personalized one-to-one, bulk, and automated messages directly from Salesforce records and campaigns
WhatsApp Business messaging – Run rich, interactive WhatsApp conversations for updates, support, and re-engagement
AI chatbots & automation – Let AI handle routine conversations across SMS, WhatsApp, and WebChat, and hand off to a human agent when needed
WebChat for your website – Convert visitors into leads with live chat that syncs every conversation to Salesforce
Salesforce integration & triggers – Launch messages and workflows automatically from CRM data, events, and Flows
Campaign management & analytics – Build, track, and optimize messaging campaigns with real-time delivery reporting
Alerts, notifications & OTPs – Deliver time-critical alerts, reminders, and secure one-time passcodes at scale
The company behind GirikSMS
GirikSMS is built by Girikon Inc., an ISO 9001-certified Salesforce and HubSpot consulting partner founded in 2015. Girikon is headquartered in Phoenix, Arizona, with teams across the United States, India, and Australia, and has delivered 400+ projects for clients ranging from growing businesses to Fortune 500 enterprises.
That consulting DNA shapes the product. GirikSMS was designed by people who implement Salesforce for a living, so it follows platform best practices, respects your data model, and fits naturally into the workflows your teams already use — rather than bolting a separate messaging tool onto your CRM.
Girikon also builds a family of AI-powered, Salesforce-native apps under the girikon.ai brand: GirikSMS for messaging, GirikVoice for AI voice agents, GirikCTI for call integration and insights, and GirikHire for AI-assisted interviews — with GirikIQ as the shared intelligence layer across the suite.
Industries we serve
Meet the founders
Girikon was founded in 2015 by four technology leaders who still guide the company — and the products — today.
Ashok Anibha
Founder & Director · Technology & OperationsCo-founder overseeing technology and operations, with 20+ years delivering large-scale enterprise systems.
Sachin Rathi
Founder & Director · Business Development & TechnologyCo-founder leading business development and technology from Girikon’s Phoenix headquarters.
Alankar Anibha
Founder & Director · Delivery & ServiceCo-founder heading delivery and service, focused on quality outcomes across every customer engagement.
Alok Anibha
Founder & Director · Head of Salesforce PracticeCo-founder and head of Girikon’s Salesforce practice, translating complex requirements into shipped solutions.
Frequently asked questions
GirikSMS is a 100% Salesforce-native messaging application built by Girikon. It lets businesses send SMS, MMS, and WhatsApp messages, run WebChat, and deploy AI chatbots directly inside Salesforce, with every conversation logged against the matching record. GirikSMS is available on the Salesforce AppExchange.
GirikSMS automatically sends appointment reminders via SMS or WhatsApp, helping businesses reduce no-shows, improve attendance, and enhance the overall customer experience.
Yes. You can trigger automated SMS or WhatsApp messages based on Salesforce events such as new lead creation, status changes, or scheduled follow-ups, ensuring every lead receives timely communication.
GirikSMS enables businesses to provide instant support through SMS, WhatsApp, WebChat, and AI-powered chatbots. Customer conversations are centralized within Salesforce, allowing support teams to respond faster and more efficiently.
Absolutely. GirikSMS can automatically send order confirmations, shipping updates, delivery notifications, and payment reminders, keeping customers informed throughout their journey.
Yes. Whether you're a startup, growing business, or large enterprise, GirikSMS scales with your needs. It supports high-volume messaging, automation, and multi-channel communication while integrating seamlessly with Salesforce.
