Best Salesforce Text Messaging (SMS) App

A Salesforce SMS or text messaging app is a robust solution made entirely for businesses that rely on Salesforce to conduct most of their tasks. The app lets these businesses easily send and receive messages within Salesforce via just a click. It also ensures you leverage such features, automating capabilities, and seamless integrations that lead to streamlined workflows, improved customer engagement, and enhanced communication efficiency.

Beyond just providing text messaging functions, a Salesforce SMS app offers more than that. It provides you with multi-channel conversation, customized communications, bulk messaging, in-built templates, and so much more. And guess what? All these together lead to some amazing benefits that are:

• Improved Customer Read Rate

As text messaging offers 98% open rate with your customers reading messages efficiently and quickly, it even beats email marketing, at the same time, helps you move closer to your audience by fostering more engaging and personal communication.

• Global Customer Engagement

Using the SMS for Salesforce service, the teams can globally reach more customers and hold real-time communication on-limits time zones so as to bring global reach and foster strong bonds.

• Valuable Insights

Maximize the power of dynamic reports and dashboards to track message performance, monitor customer interactions, and uncover such trends that significantly lead to smarter decision-making.

• Better Customer Support

Rather than hopping from application to application to handle SMS efforts, messages from various channels can be managed all together, so the sales, marketing, and customer service teams can all provide first-class customer experience.

Upon being successfully integrated with Salesforce, SMS messaging app allows agents to leverage Salesforce’ native interface to send and receive text messages directly from records like leads, cases, contacts, and opportunities. Oh wait, it even allows agents to accomplish sending communication to customers in real-time with the aid of automation tools such as process builders, flows, and workflows.

In case you wish to leverage the above-mentioned solution for smoothing communication, engagement, and client delight, the integration of SMS within Salesforce is just the next leap in transforming your business and the overall customer experience.

Here are all the crucial and essential features that you must have in your Salesforce messaging app because they ensure timely customer interactions and seamless communication—all within the Salesforce platform.

• Global Reach Sending

Yes, Salesforce SMS apps like GirikSMS let you easily send SMS across the globe—at lower costs while maintaining high deliverability and compliance with international messaging regulations.

• Multi-Channel Integration

No matter from which channel you get the message, Salesforce messaging app lets you access all from different platforms, thus letting you connect seamlessly to your customers’ communications apps like MMS, WhatsApp, and Facebook Messenger.

• Message Scheduler

You can schedule your messages depending upon the customers' location and preferences, so that they receive text at times that are more convenient and relevant to them.

• Two-Way Sending

Two-way sending enables agents to start conversations and provide responses to inbound texts from contacts, leads, and cases. Moreover, it allows customers to reply just like a regular text message, forming a fully interactive channel that enables seamless follow-ups on service and sales inquiries.

• Messaging Templates

It allows the team to use built-in templates for professional, consistent, and quick communication. The best part about these templates is you can customize them based on your unique use cases such as support updates and appointment reminders, thus maintaining efficiency across high volumes of interactions.

• Bulk SMS Sending

Multiple texts like promotional campaigns, service announcements, and mass notifications can be sent easily. With system filters and list-based targeting, the feature guarantees bulking messages reaching the intended audience segments without losing their personal touch.

Well, the cost of Salesforce SMS apps could vary but most of them are priced around $6 to $400 per user/company/month in the Salesforce AppExchange. However, you can have some free trials for these apps to acknowledge their worth for your effort in streamlining customer communication.

More automation, more intelligence, and personalization in Salesforce texting will help create the following major trends that will, in the very near future, change customer communication and engagement. .

• Omnichannel Integration- This SMS will work perfectly with a lot of other channels, such as e-mails, WhatsApp, and whatnot, to ensure a seamless customer communication pathway.
• AI Conversations- By using AI assistants and smart chatbots, companies can simply address customer questions, thus freeing human agents for much more serious conversations.
• Enhanced Compliance Tools- As stricter guidelines worldwide do not seem to fade anytime soon, compliance tools will be integrated into texting applications, offering management of opt-in and opt-out.
• RCS Messaging- Rich Communication Service will empower brands to market media-rich messages with buttons, images, videos, and carousels.
• Voice-Activated Communication- Increasingly, voice-activated smart speakers will see a surge in use as the people themselves are counting on voice commands to accomplish tasks like shopping, searching, and creating documents.
• Instant Payments— Not just for socializing, but the use of messaging apps helps in performing financial transactions to provide payments instantly with some taps and clicks.